In-store pickup is rapidly becoming a core element of the shopping experience within the large-scale retail sector (GDO).

For this reason, Unes has chosen to install two smart lockers at their stores in Pavia and Vimodrone, with the goal of making grocery collection more efficient and sustainable.

The project: smart lockers for simpler grocery shopping

The project aims to offer customers the opportunity to pick up their groceries independently, without queues and without having to wait for staff assistance.

These benefits extend beyond the customer’s shopping experience to include store organization and workflow; specifically, this system allows for significant staff optimization by reducing the workload for personnel. Furthermore, it enhances peak management by simplifying the handling of operational peaks while ensuring service continuity for the customer.

To achieve this balance, we integrated Penguin Lockers‘ hardware, which guarantees safety and reliability, with our in-house developed software capable of monitoring and managing the entire flow of deliveries and collections.

Why integrate smart lockers into your retail strategy?

Smart lockers provide clear advantages for both your customers and your business:

• Customers: Greater autonomy and flexibility during pickup, significantly reduced waiting times.
• Business: Lower operational burden, more organized workflows, and better control during peak hours.

Our mission is to guide companies and businesses through process transformation, combining proprietary software and reliable hardware to create efficient, sustainable solutions oriented toward improving the customer’s shopping experience

Do you want to make your delivery and pickup management more efficient? Contact us to design the most suitable solution for your business together!